Want to start a new well, old well finished at 09:00 hrs, new well starts at 09:00 hrs, so far so good. Now in the new well in the operations tab the night shift starts at 09:00 until 21:00 and the day shift starts at 21:00 until 09:00 hrs? It should be night shift 00:00-12:00 hrs and day shift 12:00-24:00 hrs. What went wrong?
A
Answer by
Alex Urbach
I recommend taking advantage of the support site, because there is no information about this software when it comes to troubleshooting. If you are an active customer, access the link below and use your credentials to log-in. Once you reach the members area, use the Support page and get in touch with a RIMDrill specialist. He should provide instructions on how to properly configure the software to work as it should and based on your preferences.
Want to start a new well, old well finished at 09:00 hrs, new well starts at 09:00 hrs, so far so good. Now in the new well in the operations tab the night shift starts at 09:00 until 21:00 and the day shift starts at 21:00 until 09:00 hrs? It should be night shift 00:00-12:00 hrs and day shift 12:00-24:00 hrs. What went wrong?
I recommend taking advantage of the support site, because there is no information about this software when it comes to troubleshooting. If you are an active customer, access the link below and use your credentials to log-in. Once you reach the members area, use the Support page and get in touch with a RIMDrill specialist. He should provide instructions on how to properly configure the software to work as it should and based on your preferences.
Support page: https://support.infostatsystems.com/Login.aspx?ReturnUrl=%2f